You've Got Questions. We've Got Answers.
All orders use Standard USPS Shipping. We ship orders within 2-5 business days after they were placed. All orders placed after 2pm will ship the next business day. We ship all orders from our dedicated warehouse in Indianapolis, Indiana.
If your order has an item with a specific ship date, your entire order will ship once that item is available unless otherwise requested. This date would be on that particular product page.
Domestic orders will arrive 3-6 days after leaving our warehouse. USPS delays can also occur.
All international orders can take up to four weeks to arrive due to delays at customs offices.
Orders placed during a sale or promotion may take longer to process. Our warehouse is closed on weekends and major holidays.
When your order is scanned for the first time by USPS, you will receive a shipping confirmation email complete with your tracking information. Once your package leaves our warehouse your tracking will show a "pre-shipment status", and will update once it has departed the USPS facility.
Your shipping confirmation email is separate from your order confirmation email, which you would have received shortly after placing your order.
You can also access your tracking link and view the status of your order by logging into your THE SHOP account.
Unfortunately, we do not offer in-store pickup. Our retail space is limited and our online inventory is different from our in-store inventory. You can always reach out to one of our retail locations and they can "hold" items for you for 24 hours.
Simply email our shipping department and we'll get that fixed for you right away! firstname.lastname@example.org
Returns & Exchanges
All returns are processed through our online portal: theshopindy.com/a/returns
Once we receive your original item(s), we’ll process your exchange within 5-7 business days. (We are not responsible for Items lost by USPS that were sent by the customer)
If you would like to exchange an item at one of our retail locations, please reach out via phone to ensure the location has the item and size you’re looking for. If the location does have the item in stock, just bring the original item you wish to exchange and your receipt if you have it.
You can return an item for a full refund within 60 days of the original purchase date. Refunds for online orders can also be made at our retail locations.
You can exchange an item up to one year from time of purchase.
Refunds usually appear on your statement 3-5 business days after the refund is initiated. This can also depend on what bank you use.
The total price of your refund may vary from the listed price of the item based on any discounts or taxes applied to the original order.
No. Our retail stores have limited space. To ensure your desired location has what you need, just give them a call and ask!
Our warehouse operating hours are Monday-Friday 8am-4pm. We will try our best to return all emails the next day!
Fits can vary depending on style. Most of our items have an athletic cut. If you prefer a looser, more relaxed feel, we recommend selecting the next size up. Most of our items have a link to a size chart on the product page.
We do not manufacture our own goods so we use a variety of blanks from different brands. Those brands can have slightly different fits. Please read our descriptions on our product pages carefully!